This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Edgworth Medical Practice on 9 May 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported they were able to access care when they needed it.
• Patient feedback on the care and treatment delivered by all staff was consistently positive.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

The practice identified that the need to promote lesbian, gay, bisexual, and transgender (LGBT) information and services for those patients. The practice staff had received training and there was a LGBT notice board in the waiting area that promoted LGBT patient inclusion in the practice, had information on LGBT matters and signposted them to appropriate available services. This work had been accredited by the LGBT foundation, a charity based in Manchester, and the practice received their gold award for this.

The areas where the provider should make improvements are:

• Introduce a procedure to follow up on prescriptions that had been requested by patients but not collected from the practice.
• Consider clinical staff taking emergency medicines on home visits because of the wide geographical area covered.
• Remove any out of date single use items and suitably dispose of them.
• Consider having privacy curtains in treatment rooms as appropriate.

Please refer to the Evidence Tables for further information.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice