About the service: Edwardstow Court Care Centre is a ‘care home’. Edwardstow Court Care Centre opened in 2018 and can accommodate 48 people. At the time of our inspection 20 people aged 65 and over lived at the home.

For more details, please see the full report which is on the CQC website at ww.cqc.org.uk

People’s experience of using this service:

• People told us they felt safe; there were arrangements in place to protect them from potential abuse, discrimination and harm.

• People told us their health needs were met; health risks were identified and addressed and people had access to professionals who could support these needs.

• People’s medicines were managed safely and were available as prescribed.

• People told us there were enough staff to help them; staff were recruited safely and provided with training and support to work safely.

• People spoke highly of the care and compassion shown to them; they were treated with dignity, as individuals and their privacy was maintained.

• People told us they were supported to be independent and received explanations which helped them to make their own decisions.

• People unable to make independent decisions were protected from decisions which may not be in their best interests.

• People told us they had opportunities to make choices and express a view; people’s care was planned and delivered around their personal preferences.

• People’s representatives told us they were made welcomed and supported to be involved in their relatives’ care; where appropriate, they could act as an advocate for their relative.

• People told us there were opportunities for them to join in social and recreational activities and to remain part of the local community; staff protected people from the risk of isolation and disengagement from the wider community.

• People told us the environment they lived in met their needs and was comfortable; they had access to equipment which supported their needs, infection control measures were in place and the home was kept clean and safe.

• People and relatives told us that any areas of concern or dissatisfaction were addressed immediately; a complaints process was in place and managers were open to feedback which could be used to improve the service overall.

• People and their relatives knew who the managers of the home were; managers and senior staff were visible, approachable and involved in people’s day to day care.

• Quality monitoring processes ensured the service complied with necessary regulations and where needed, led to improvements which ensured people received a quality service.

All the feedback we received about the service from people and their representatives was positive. The service met the characteristics of ‘Good’ in all areas; more information is in the full report.

Rating at last inspection:

• This was the service’s first inspection; there has been no previous rating.

Why we inspected:

• We inspected this service as part of our ongoing Adult Social Care inspection programme. This was a planned inspection following the service’s registration with the Care Quality Commission in March 2018.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.