About the service:

¿ Edyn Care Head Office is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were seven people receiving personal care support.

People’s experience of using this service:

¿ People and their relatives were happy with the care and support they and their family members received from the service. They said they were treated with respect.

¿ The service provided a person centred service and compassionate care. The minimum call time was two hours, this meant that people and care workers were able to establish close, personal relationships and care was not rushed.

¿ The provider empowered people by offering them a choice of care workers. Care workers profiles were used and provided to people and their relatives and they were able to choose their care workers based on mutual interests from the information provided.

¿ People told us they felt safe from harm. Risks to people were assessed and minimised so they were kept as safe as possible.

¿ People were supported in relation to their medicines, health and their dietary needs. Appropriate care records were kept which people and their relatives were able to access electronically. This helped to ensure people were being supported in a manner that met their wishes and needs.

¿ Provider used technology as a core component of how it delivered its service. Technology underpinned many of the process used from recruitment of staff, assessment of people’s needs, care planning and ongoing monitoring of the service.

¿ Staff received training that met people’s needs and regular supervision.

¿ Complaints that had been received were investigated and action taken to the satisfaction of the complainant.

¿ Feedback from people and their relatives was that the service was well-led.

¿ There were clear company values and ethos based which were understood by people, relatives and staff.

¿ The service met the characteristics for a rating of “Good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “Good”.

¿ More information is in our full report.

Rating at last inspection:

¿ This was the first inspection of the service since it had registered with the Care Quality Commission in August 2018.

Why we inspected:

¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.