Patients said that they were happy with the service provided. They thought that they had been given enough information about their treatment options and about the contributions and/or fees they would have to pay. They considered that their treatment had met their dental needs and were very satisfied.

All of the three patients with whom we spoke gave us positive feedback about the practice. All those spoken said that the quality of care was very high and that staff had the skills and experience to meet their needs and provide a good service. We ask a range of questions about the quality of the service provided and all comments made were very positive with no concerns raised.

One patient said when asked if staff were respectful and professional. “No cause for concern I have been very happy”. Another said “Staff very polite and pleasant”.

They were confident there were good standards of hygiene in the practice and they thought that staff were knowledgeable about their roles. They also said there was an open atmosphere in the practice that enabled them to suggest improvements.