Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with four people who had used the service. They told us they were given enough information and support during their pre treatment consultations to help them make an informed decision about the treatment.

Records reflected that people experienced care, treatment and support that met their needs and protected their rights. The people we spoke with said they were very happy with the service they had been provided with.

We saw that people were cared for in a clean, hygienic environment. People were protected from the risk of infection because appropriate guidance had been followed.

We found that there were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.

We were unable to speak with people who had received treatments that related to regulated activity as they were not available at the time of the inspection. We did speak with two people who had previously received intense pulsed light treatments. Both gave positive feedback about the service. They said they had an initial consultation, all aspects of the treatment had been explained and they had been provided with information leaflets about pulsed light treatments. They said that they felt safe being treated by the service and staff were very mindful of people's dignity and privacy. Both people we spoke with gave positive feedback about the staff. They said that a lot of emphasis was placed on providing a high quality service.