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Care Services

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Elgar Care Ltd, Hereford.

Elgar Care Ltd in Hereford is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 18th September 2019

Elgar Care Ltd is managed by Elgar Care Ltd.

Contact Details:

    Address:
      Elgar Care Ltd
      41A Bridge Street
      Hereford
      HR4 9DG
      United Kingdom
    Telephone:
      01432507560
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-09-18
    Last Published 2017-02-22

Local Authority:

    Herefordshire, County of

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd January 2017 - During a routine inspection pdf icon

Elgar Care is located in Hereford, Herefordshire. It is domiciliary care agency which provides support to people in their own homes. It supports people with mental health difficulties, older people and people living with dementia. On the day of our inspection, there were 20 people using the service.

There was a registered manager at this service and a non-registered manager, both of whom were present on the day of our inspection. Both managers were also the registered providers. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were involved in discussions about the individual risks associated with their care needs and health conditions. Where risk assessments were in place, these were followed by staff. People felt comfortable to ask for specific requests in relation to their care to make them feel safe. Staff knew how to recognise signs of abuse or harm and where they had concerns, these had been reported. People knew in advance which carers would visit them, and when. Where people needed set carers on set days, this was in place.

People were prompted to take their medicines. People’s rights in relation to what they could expect from staff were clearly set out and abided by.

Staff received ongoing training which was relevant to the needs of the people they support. People were introduced to new members of staff before they cared for them. People were supported to maintain their health and any changes to, or concerns about, their health were acted on. People were encouraged to eat and drink enough.

People’s communication needs and styles were known by staff. People’s religious beliefs were known and respected. End of life care was handled in a dignified and sensitive manner. People were treated with dignity and respect by staff who understood its importance.

People’s preferences and health and wellbeing needs were known by staff. Staff knew people well as individuals, and how they wanted to be supported. People’s care was reviewed to ensure it was still meeting their needs. People knew how to give feedback, raise any concerns or make a complaint about the service they received. Where comments had been made, these had been acted upon.

People, relatives and staff were positive about how the service was run. People could approach the managers, and felt comfortable doing so. Staff were supported in their roles and were positive about these, and the people they support. Quality assurance checks were in place to ensure that people received a high standard of care and that they were happy with the service provided.

 

 

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