We spoke with one person who said that they were satisfied with the care and treatment they received. This person felt that they had been given sufficient information about their care and treatment. Consent had been obtained by the practitioner and the possible risks and benefits of treatment had been outlined.

A detailed medical history was taken from each person and any allergies or medical conditions were recorded and discussed during the initial appointment. People were given aftercare advice following treatment, which included an emergency telephone number. There was emergency equipment available and all staff had received basic life support training.

There were effective systems in place to reduce the risk of infection. Staff were able to describe the decontamination process to us and provided evidence to show that checks were carried out on the equipment used.

There were effective systems in place to monitor the quality of the service. Staff meetings took place on a monthly basis to discuss the feedback that people had provided.