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Eltham Dental, Eltham, London.

Eltham Dental in Eltham, London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th March 2018

Eltham Dental is managed by Eltham Dental Practice.

Contact Details:

    Address:
      Eltham Dental
      78 Dunvegan Road
      Eltham
      London
      SE9 1SB
      United Kingdom
    Telephone:
      01732523615

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2018-03-19
    Last Published 2018-03-19

Local Authority:

    Greenwich

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st March 2018 - During a routine inspection pdf icon

We carried out this announced inspection on 1 March 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team that we were inspecting the practice.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Eltham Family Dental Practice is located in the Royal Borough of Greenwich and provides NHS and private treatment to patients of all ages.

Access is via steps with hand rails to the practice, therefore unsuitable for wheelchair users. Once inside, the two treatment rooms are on the ground floor. Car parking spaces, including for patients with disabled badges, are available near the practice.

The dental team includes two dentists, one of which is the principal dentist, one trainee dental nurse and a receptionist. The provider was currently recruiting to fill a dental nurse vacancy. The practice has two treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Eltham Family Dental Practice was the principal dentist.

On the day of inspection we collected four CQC comment cards filled in by patients and spoke with one other patient. This information gave us a positive view of the practice.

During the inspection we spoke with the principal dentist, a trainee dental nurse and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday & Wednesday: 9:20am to 7:pm

Tuesday, Thursday & Friday: 9:20am to 5:pm

Alternate weeks- Tuesday, Thursday & Friday: 9:20am to 6:pm

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

There were areas where the provider could make improvements. They should:

  • Review the practice’s systems in place for environmental cleaning taking into account current national guidelines.
  • Review the practice's recruitment policy and procedures to ensure accurate, complete and detailed records are maintained for all staff.

 

 

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