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Eltham Palace Surgery, Eltham, London.

Eltham Palace Surgery in Eltham, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 1st September 2017

Eltham Palace Surgery is managed by Eltham Palace PMS.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-09-01
    Last Published 2017-09-01

Local Authority:

    Greenwich

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th July 2017 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Eltham Palace Surgery on 12 July 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
  • Extended hours were provided three times a week 6.30pm to 7.30pm on Tuesdays and Thursdays and 7am to 8am on Tuesdays.

  • The practice employed a community pharmacist to provide support with medicine management, for example medication reviews.

  • The practice had good continuity of care, as they never used locums.

  • The practice was part of the end of year care which was an initiative set up by Greenwich Clinical Commissioning Group (CCG) for patients with long term conditions. Greenwich CCG had withdrawn funding, however the practice continued year of care treatment for patients with diabetes.

The areas where the provider should make improvement are:

  • Continue to review childhood immunisation rates to increase patient uptake, also patients with mental health problems, and to sustain the improvements for patients with diabetes.

  • Review phone access and appointment availability to improve patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

 

 

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