About the service: Emanuel Care Limited is a Domiciliary Care service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults, and younger disabled adults.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ People who used the service and relatives were positive about the service provided. One person told us, “I am more than happy, they are brilliant.” One person’s relative said, “They go so much further than have experienced before. [The staff] stay on if [my relative] need them to, they go over and above in the way they care.”

¿ Staff supported people to keep safe, and acted when necessary to prevent any harm or abuse.

¿ People were supported by staff who were skilled, highly motivated and caring.

¿ People were consulted over their care needs and actively encouraged to make their own decisions.

¿ Care plans were person centred. Staff were responsive in identifying and reviewing changes to support good physical and mental health.

¿ The service was well run and there were systems to assess and monitor the service and continuously improve.

Rating at last inspection: This was the first inspection for this service.

Rating at last inspection: Because this is a new service that had not been inspected, this service had not been rated.

Why we inspected: This was their first planned comprehensive inspection following their registration in March 2018.