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Care Services

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Empathy Care24 Limited, Sherwood Drive, Bletchley, Milton Keynes.

Empathy Care24 Limited in Sherwood Drive, Bletchley, Milton Keynes is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th December 2019

Empathy Care24 Limited is managed by Empathy Care24 Limited.

Contact Details:

    Address:
      Empathy Care24 Limited
      G16E Challenge House
      Sherwood Drive
      Bletchley
      Milton Keynes
      MK3 6DP
      United Kingdom
    Telephone:
      03330111756
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-12-24
    Last Published 2017-04-05

Local Authority:

    Milton Keynes

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st March 2017 - During a routine inspection pdf icon

This inspection took place on 1 and 2 March 2017 and was announced.

Empathy Care 24 provides personal care to people who live in their own homes in order for them to maintain their independence.

At the time of our inspection the provider confirmed they were providing personal care to 12 people.

The staff recruitment procedures were not always robust. The service had carried out pre-employment checks, but did not always follow this up with appropriate actions when information of concern was discovered. This meant that risks were not properly assessed and vulnerable people were being supported by staff who may not be suitable for the role .

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had a good understanding of abuse and the safeguarding procedures that should be followed to report abuse. People had risk assessments in place to enable them to be as independent as possible.

Staffing levels were adequate to meet people's current needs. Rotas showed that there were enough staff to cover the shifts required and at the correct staffing ratios.

All staff took part in induction training when starting employment and they felt this was sufficient to learn the role. On-going training was provided to ensure all staff had the skills, knowledge and support they needed to perform their roles.

People told us that their medicines were administered safely and on time. People mostly had family members to support them with medication, but when the service did support people, we saw that Medication administration records were used accurately by the staff.

Staff told us they were well supported by the registered manager, who they could approach at any time and they had regular one to one supervisions to discuss and feedback on their performance.

People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met.

People were able to choose the food and drink they wanted and staff supported people with this. Most people told us that they had family support them with meal preparation, but on occasion where they had asked staff to help, they had always been able to do so.

People were supported to access health appointments when necessary. People told us that they had family support them with access to health appointments, but could ask for support from staff if required. We saw that people’s health needs were recorded and monitored accurately within people’s files.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. People told us they had developed positive relationships with staff members and felt comfortable when receiving care.

People told us they were involved in their own care planning and were able to contribute to the way in which they were supported. People felt listened to and regularly had the opportunity to review their care. Relatives of people were involved in the review process as required when people were not able to input themselves.

The service had a complaints procedure in place to ensure that people and their families were able to provide feedback about their care and to help the service make improvements where required. The people we spoke with knew how to use it.

Quality monitoring systems and processes were used effectively to drive future improvement and identify where action was needed

 

 

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