We were told by one patient that their whole experience was "faultless." The provider had systems in place to ensure patients were given sufficient information about their treatment to provide consent. People were given time to consider their treatment options and the cost involved.

Patients gave us positive examples of the treatment they received. Medical records showed people were able to discuss any concerns or specialist requirements during consultation. There was medication and oxygen available for medical emergencies and staff were trained to know what to do if a person became unwell at the practice.

The practice was clean and people we spoke with confirmed that this was their experience too. One person said, "it is spotless". There were suitable arrangements for the cleaning, sterilising and storing of instruments. Staff described these procedures to us confidently.

We saw that there were systems to monitor hygiene and appropriate infection control practices were being carried out. The practice had a number of systems in place to make sure that the service assessed and monitored its delivery of care. Patient, staff and management records were well maintained and accurate.