The English Institute of Sport - Bisham Abbey provided sports medicine support and treatment to elite athletes including those with a disability. People told us they were involved in all decisions about their training regime and any medical tests or procedures required. One person told us they were "completely comfortable" with the level of their involvement. When we spoke with a senior sports medicine practitioner they said medical treatment and support was provided on an individual basis. This involved the athlete at every stage, for example in decisions about lifestyle, nutrition and treatment for injuries.

We found people had access to the various treatments they required to maintain their health and fitness. These included diagnostic tests, soft tissue treatment and specialist physiotherapy for different sports disciplines together with strength and conditioning programmes.

There was a robust and thorough recruitment process with appropriate checks undertaken before staff began work. Policies and procedures were in place for safeguarding vulnerable adults and children. These set out the roles and responsibilities of staff. This meant people could be confident the provider would respond appropriately to any allegation of abuse.

We found English Institute of Sport (EIS) used all information gained from feedback, consultations, and service assessments to inform their business planning and improve their service.