We spoke with people who had used the service who said that they "always sat down and talked through" the diagnosis and treatment plan for their child and that they were given "lots of information" about it. In recent patient feedback, when asked about the "friendliness" of the practice and putting children "at ease", the majority of people rated the practice as "excellent".

The people that we spoke with described the service as "very good" and said they would rate it "ten out of ten". In the recent patient feedback all respondents rated the overall service as "excellent". Children who had completed the recent feedback also rated it positively. Staff had been trained in what to do in a medical emergency and there was an emergency policy and procedure in place. When people first attended the service relevant details were taken before any treatment was provided.

On the day of the inspection the service was clean and tidy. People that we spoke with described it as "very clean" and in recent patient feedback all respondents rated the cleanliness as "excellent".

Appropriate checks were undertaken before staff began work and there was a policy and procedure in place to cover this.

People were regularly asked to complete patient satisfaction surveys. Children themselves were also asked to complete a child friendly version of the survey. A recent health and safety risk assessment of the service had taken place which covered details around fire safety and trip hazards.