None of the people who use the service, and who we asked to speak to, chose to talk to us during this visit.

Care staff told us that all people who move into the service have their needs thoroughly assessed to ensure that they can be met. People are involved in the development of their care plan, working closely with their key workers. We were told that people have a healthy diet and that they are encouraged to cater for themselves, while being supported.

Care staff told us that they receive good support and training. However, they said that they have not completed training covering the Deprivation of Liberty Safeguards. One staff member said, "in an ideal world the training department would tell us what we need, as it is difficult keeping track of training we have to do and checking what we have already done". Staff confirmed that they had received an induction from the Trust and had fire and health and safety training.

Staff felt that the Trust was so big that they sometimes felt isolated. The Trust’s Board is relatively unknown to staff members. It was commented that “it would be nice to be told if we were doing well”.

We were told that staff “encourage people in the unit to help out as it is their home and they need to take responsibility".

Care staff told us that there are enough staff on duty at all times, although some feedback was that an extra member of staff would be helpful to enable more 1:1 time with people who use services.