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Care Services

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Etiquette Recruitment & Staffing Ltd, Colyear Street, Derby.

Etiquette Recruitment & Staffing Ltd in Colyear Street, Derby is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 26th April 2019

Etiquette Recruitment & Staffing Ltd is managed by Etiquette Recruitment & Staffing Ltd.

Contact Details:

    Address:
      Etiquette Recruitment & Staffing Ltd
      Laurie House
      Colyear Street
      Derby
      DE1 1LA
      United Kingdom
    Telephone:
      01332895984
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-04-26
    Last Published 2019-04-26

Local Authority:

    Derby

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

7th March 2019 - During a routine inspection

Etiquette Recruitment & Staffing Ltd is a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported three people.

Why we inspected:

This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Rating at last inspection:

This is the first rating inspection of this service.

People's experience of using this service:

• Governance systems and audits were not effective in identifying where improvements were needed. The provider did not have processes in place to measure, document, assess and evaluate the quality of care.

• A person and people’s relative’s told us they were happy with the care people received.

• Staff training was not thorough or well organised and did not fully protect people from unsafe care.

• People were protected against abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm.

• People's rights to make their own decisions were respected.

• People's dietary needs were assessed and where required people were supported with their meals.

• People received caring and compassionate support from the staff.

• Staff respected people's privacy and dignity and peoples independence was recognised.

• People's care was personalised to their individual needs.

• The service met the characteristics for a rating of “requires improvement ” in some key questions and requires improvement overall.

Enforcement:

At this inspection we found the provider to be in breach of one regulation of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Action we told provider to take is recorded at the end of the report.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

 

 

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