We spoke with one person who had completed their test at the European Scanning Centre. They told us that they had received sufficient information to give their consent and understood about the test. They were happy with their care at the centre. We also saw the 2013 report of more than 100 people’s feedback about the service. This showed an overall high level of satisfaction with the service.

People were assessed prior to their test to ensure it was suitable for them. There were arrangements to ensure that each test was undertaken in safe circumstances and followed medical protocols. Test results were returned to referring doctors or specialists promptly.

Imaging equipment was managed and risks assessed so that the centre was safe for staff and people using the service. New equipment was provided and supervised by specialists. Training was provided so that staff used equipment safely.

Medical records confirmed the detailed information and consent processes undertaken by the centre. Records were created, stored and managed securely.

We were not able to speak to people at this location. People were there to have specialist imaging procedures and were involved with these on the day of our visit. We saw evidence from the last patient survey results, which are reviewed quarterly, that show that people using the service were generally very satisfied with the service offered at this location.