Evelyn Grace Ltd, Burghfield Common, Reading.Evelyn Grace Ltd in Burghfield Common, Reading is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 2nd December 2017 Contact Details:
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17th October 2017 - During a routine inspection
This inspection took place on 17 October 2017. We gave short notice of the inspection to ensure the registered manager would be available to assist us. This was the first inspection of the service at its current location. Evelyn Grace Ltd. is a domiciliary care agency which was providing personal care support to 45 people living in their own homes. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’ The service had provided very effective care and support to people, and often to their families as well. An exemplary level of advocacy support was provided to ensure people’s specialist healthcare needs were met in a holistic way. People, relatives and external care and health professionals praised all aspects of the support provided by the management and staff. Staff were viewed as very caring and professional and the service as very responsive to changes in people’s needs or wishes. People and relatives all said people were safe when being supported by the service. Staff understood how to keep people safe. They knew how to report any concerns and were confident these would be addressed by management. People’s rights were protected and staff treated people respectfully and looked after their dignity. People and their representatives were at the centre of planning people’s care which was delivered in ways which involved and empowered them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice. The service was very well led and the management team had effective governance systems in place to monitor its operation. The views of people, relatives and professionals were sought and acted upon to maintain and improve the service. A robust recruitment process was used to ensure the quality of staff employed. Staff received a thorough induction and training and were supported to develop their knowledge and skills through regular observations and annual appraisal.
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