Event Paramedic operates for eight months of the year providing first aid cover for sporting and musical outdoor events. They provide patient transport services from events to hospital for patients who require further treatment and on an ad hoc basis for an NHS trust.

During the inspection we visited the provider and spoke with one member of the staff team. We also viewed the vehicle used for the patients transport service. We were unable to speak to patients who had used the service. This was because the provider provided ‘one off’ patient transfers and patients were not available.

We saw the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.

The vehicle was fit for purpose, systems were in place to ensure that it was maintained and appropriately equipped.

We found at our last inspection in March 2013 Event Paramedic was non compliant in two outcomes areas. These related to staff recruitment and staff training. At this inspection we found the areas of non compliance had been addressed by the provider and the service was judged compliant.

We were unable to speak to people who had used the service. This was because the provider only operates for eight months of the year and this mainly consisted of ‘event’ work providing first aid cover.

However, we looked at completed surveys to enable us to make a judgement on the service that was being provided. Comments included “helpful and friendly staff”, “X provided a high level of care” and “the staff were friendly and reassuring”.

We looked at the three vehicles during our visit. Systems were in place to ensure they were suitable for the work they were delivering.

We met with the provider and spoke to a member of staff via the telephone. The member of staff told us that the company was well organised and they had confidence in the skills of the other staff.

People could not be confident that systems were in place to ensure a robust recruitment process had been completed. Whilst staff had attended training this had not been completed with Event Paramedic Services.