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Care Services

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Hands In Harmony Home Care Services Limited, 106A Bedford Road, Wootton, Bedford.

Hands In Harmony Home Care Services Limited in 106A Bedford Road, Wootton, Bedford is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 14th May 2019

Hands In Harmony Home Care Services Limited is managed by Everycare (MK & Beds) Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Hands In Harmony Home Care Services Limited
      Unit 8-9
      106A Bedford Road
      Wootton
      Bedford
      MK43 9JB
      United Kingdom
    Telephone:
      01234339184
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-05-14
    Last Published 2019-05-14

Local Authority:

    Bedford

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th March 2019 - During a routine inspection

About the service: Everycare Bedford provides personal care and enablement support to people in their own homes. At the time of our inspection 31 people were receiving care and support from the service.

People’s experience of using this service:

¿ People felt safe having their care provided by staff at the service. Risk assessments were in place to identify possible risks to people`s health and well-being and measures were implemented to mitigate the risks. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed.

¿ Staff knew the people they supported well. They received regular training updates. People’s care and health needs were identified so staff could meet these. People were supported to maintain good health. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

¿ People’s privacy and dignity was protected and promoted. People had developed good relationships with staff who had a good understanding of their needs and preferences.

¿ People told us staff were kind and caring and helped them. People`s personal information was kept confidential. People were involved in discussions about their care and felt that communication with staff and the management was good. People told us they had not had to raise any concerns. They said they would be confident they would be listened to should they need to do so.

¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met.

¿ People and staff told us the service was well managed. Staff said the service had a family atmosphere and they felt well-supported.

Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

Rating at last inspection: Good (Published in June 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

28th April 2016 - During a routine inspection pdf icon

The inspection was announced and took place on the 28 and 29 April 2016.

Everycare Bedford provides personal care and enablement support to people in their own homes. At the time of our inspection 31 people were receiving care and support from the service.

At our previous inspection on 18 September 2015 we found that regulations relating to safe care and treatment and good governance were not being met. People’s medication administration record sheets were not appropriately maintained; and the systems in place to monitor the quality of the service were not effective. The provider submitted an action plan and said that compliance would be achieved fully in January 2016. During this inspection we looked at these areas to see whether improvements had been made. We found that the provider was now meeting the regulations.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff had been provided with safeguarding training to protect people from abuse and avoidable harm. There were risk management plans in place to protect and promote people’s safety. Staffing numbers were suitable to keep people safe. Robust recruitment practices were being followed to ensure suitable staff were employed. Improvements had been made in the recording and administration of people’s medicines to ensure that they were administered in a consistent manner.

Staff received appropriate training to support people with their care needs. People were matched with staff who were aware of their care needs. If required, staff provided people with food and drinks to maintain a healthy diet. If needed, staff supported people to access healthcare services.

Staff treated people with kindness and compassion and had established positive and caring relationships with them. People were able to express their views and to be involved in making decisions in relation to their care and support. Staff ensured people’s privacy and dignity were promoted.

People’s needs were assessed prior to them receiving care. This ensured the care provided would be personalised and responsive to their needs. The system in place to ensure that complaints were recorded appropriately had been reviewed. A clear audit trail from the outcome of complaints investigated was now in place.

There was a culture of openness and inclusion at the service. The management team demonstrated positive leadership skills. This inspired staff to deliver a quality service. The quality monitoring system had been improved; and was being used to drive continuous improvements.

1st January 1970 - During a routine inspection pdf icon

The inspection was announced and took place on the 18, 21 & 22 September 2015.

Everycare Bedford provides personal care and enablement support to people in their own homes. At the time of our inspection 24 people were receiving personal care and support from the service.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The service’s quality assurance systems in place to monitor the quality of the service and to drive continuous improvements were ineffective. People’s Medicine Administration Record (MAR) sheets were not appropriately maintained and there were inconsistencies in the recording practice.

You can see what action we told the provider to take at the back of the full version of the report.

Staff had been provided with safeguarding training to protect people from abuse and avoidable harm.

There were risk management plans in place to protect and promote people’s safety.

Staffing numbers were suitable to keep people safe. There were safe recruitment practices followed to ensure suitable staff were employed.

Staff received appropriate training to support people with their care needs. People were matched with staff who were aware of their care needs.

People were supported by staff to access food and drink of their choice. If required, staff supported people to access healthcare services.

Staff treated people with kindness and compassion and had established positive and caring relationships with them.

People were able to express their views and to be involved in making decisions in relation to their care and support.

Staff ensured people’s privacy and dignity were promoted.

People received care that was appropriate to meet their assessed needs.

The service had a complaints procedure, which enabled people to raise complaints.

There was a culture of openness and inclusion at the service.

The senior staff team at the service demonstrated positive management and leadership skills.

 

 

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