Everycare Rugby & Warwickshire is registered to provide personal care to people living in their own homes in the community. It provides a service to younger and older adults, who may live with dementia, sensory impairment and learning disabilities or autistic spectrum disorder.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risks of abuse because staff received training in safeguarding and they understood their responsibility to report any concerns. The provider checked staff were suitable for their role before they started working for the service.

People's care plans explained the risks to their individual health and wellbeing and the actions staff should take to support them safely. Care plans were regularly reviewed and updated when people's needs changed.

Staff were trained in safe medicines administration and in how to minimise the risks of infection.

The provider made sure there were enough staff, with the right skills and experience to support people effectively, and in line with their agreed care plan.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, procedures and staff training supported this least restrictive practice.

People said they were supported by staff who took an interest in their well-being and cared for them as individuals. Staff understood people's diverse needs and interests and encouraged them to maintain their independence according to their wishes and abilities.

Staff were happy working for the service and felt supported to build relationships with individual people based on trust. Staff respected people's privacy and promoted their dignity. People were confident any complaints or concerns they raised would be dealt with promptly.

The provider’s quality monitoring programme included regular checks of staff’s practice, checks that medicines were administered safely and regular conversations with people, to ensure they were happy with the service.

Further information is in the detailed findings below.