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Care Services

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Ewart House, Harrow.

Ewart House in Harrow is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 2nd August 2018

Ewart House is managed by Hales Group Limited who are also responsible for 19 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-08-02
    Last Published 2018-08-02

Local Authority:

    Harrow

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th June 2018 - During a routine inspection pdf icon

We undertook an announced inspection of Ewart House on 26 June 2018.

Ewart House is an extra care housing service providing personal care to people. Ewart House is a purpose built block of flats on 3 levels, containing 47 flats. The service provides support to older people to remain independent and live in their own flat within their community. At the time of inspection the service provided personal care to 30 people who lived in flats in Ewart House.

CQC only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was previously operated by another organisation but was taken over by Hales Group Limited. The service was registered with the CQC in July 2017. This inspection on 26 June 2018 was the first inspection for the service under new management.

People who used the service and relatives we spoke with told us they were satisfied with the care and services provided. People told us they were treated with respect and felt safe when cared for by the service.

Systems and processes were in place to help protect people from the risk of harm and care staff demonstrated that they were aware of these. Appropriate risk assessments were in place and contained guidance for minimising potential risks to people. Care staff had received training in safeguarding adults and knew how to recognise and report any concerns or allegations of abuse.

We checked the arrangements in place in respect of medicines. Care workers had received medicines training and policies and procedures were in place. We looked at a sample of Medicines Administration Records (MARs) and found that there were gaps in some of these. We also found that medicines audits failed to identify these gaps. We raised this issue with management. Following the inspection, they confirmed that they had reviewed their audit and had immediately implemented a revised format that enabled them to clearly document issues regarding the completion of MARs.

Care staff had the necessary knowledge and skills they needed to carry out their roles and responsibilities through training and monitoring. Care staff spoke positively about their experiences working for the service and said that they received support from management and morale amongst staff was positive.

People and relatives told us there were no issues with regards to care staff punctuality and attendance. They told us that people experienced consistency in the care they received and had regular care staff. Management confirmed that the service did not employ agency staff. This ensured that people were familiar with care staff and felt comfortable with them.

Care plans included information about peoples' mental health and their levels of capacity to make decisions and provide consent to their care.

Care support plans were individualised and addressed areas such as people's personal care, what tasks needed to be done each day, time of visits, people's needs and how these needs were to be met. They also included details of people's preferences.

There was a management structure in place with a team of care staff, team leaders, senior team leader and the registered manager. Staff told us that communication was good at the service and said they received up to date information. Staff were informed of changes occurring within the service through daily handovers and staff meetings where they had an opportunity to share good practice and any concerns.

There were systems in place to monitor and impr

 

 

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