People told us that they felt the staff at Exeter Orthodontic Practice were helpful and efficient. Some of the comments people told us when talking about their orthodontist were; “Very kind and supportive, they explain treatment really clearly”, “it’s really good because I get involved in the treatment and make the overall decisions”.

We spoke with five people who used the service. They told us they were given clear explanations about what treatment they required and knew what to expect. The orthodontists told us they would use visual aids, information leaflets, x-rays and verbal descriptions. This would help explain what people could expect from the course of treatment they were to receive and would enable them to make informed decisions on whether to go ahead with the treatment. The majority of people were NHS funded so did not need to pay fees. People who paid privately were given a letter which advised them on what the course of treatment would be, how much and what the benefits and negatives of the treatment. People we had spoken with felt that they were given the time and space to decide whether they would like to proceed with the course of treatment.

People who used the service told us that if they needed to cancel an appointment it was easy to reschedule. They said they were provided with an appointment in reasonable time.