During the inspection we talked with two people using the service and two members of staff to get their views about the service. We also spoke with the provider.

People were positive about the care and support they received from their care workers. Their comments included, “it’s a very good service. They always come when I need them, they’re fantastic” and “so far the carers have been excellent, they are always on time.”

Care records were drawn up and reviewed with people using the service or their relatives. Care plans were up to date and appropriately addressed people’s needs. People told us they received the care that was agreed in their care plan.

The agency had arrangements in place to make sure that people using the service were cared for safely. Staff completed the training they needed to care for people effectively. Appropriate checks were carried out before care staff started to work with people using the service.

The provider had arrangements in place to respond to complaints received. People using the service told us they had been told how to make a complaint but this had never been necessary.