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Care Services

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Expectation Care Limited, 433c Midsummer Boulevard, Milton Keynes.

Expectation Care Limited in 433c Midsummer Boulevard, Milton Keynes is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, personal care, physical disabilities and sensory impairments. The last inspection date here was 17th April 2019

Expectation Care Limited is managed by Expectation Care Limited.

Contact Details:

    Address:
      Expectation Care Limited
      Margaret Powell House
      433c Midsummer Boulevard
      Milton Keynes
      MK9 3BN
      United Kingdom
    Telephone:
      01908990030
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-04-17
    Last Published 2019-04-17

Local Authority:

    Milton Keynes

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th March 2019 - During a routine inspection pdf icon

About the service: Expectation Care Limited is a domiciliary care agency. The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection five people were using the service.

People’s experience of using this service:

• People received safe care and they were protected against avoidable harm, abuse, neglect and discrimination.

• Specific risks to people’s safety were assessed and strategies were put in place to reduce the risks.

• The recruitment practices ensured only suitable staff worked at the service.

• Staff were employed in sufficient numbers to meet people’s needs.

• Where the provider took on the responsibility, people’s medicines were safely managed.

• Staff received training that enabled them to have the skills and knowledge to provide effective care.

• Staff received in-going support from the registered manager.

• People were supported to maintain good nutrition and hydration.

• People were treated with kindness, compassion and respect.

• Staff encouraged people to maintain their independence.

• People and their relatives were involved in the care planning and reviews of their care.

• People's needs were assessed, and the care provided met their needs.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• The registered manager led by example, and systems were in place to continuously monitor the quality of the service.

Rating at last inspection: This was the first comprehensive inspection carried out at Expectation Care Limited since they registered with the Care Quality Commission (CQC) on 14 March 2018.

Why we inspected: This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

 

 

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