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Extended Access Clinic at Eltham Community Hospital, London.

Extended Access Clinic at Eltham Community Hospital in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 29th April 2019

Extended Access Clinic at Eltham Community Hospital is managed by Greenwich Health Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Extended Access Clinic at Eltham Community Hospital
      Passey Place
      London
      SE9 5DQ
      United Kingdom
    Telephone:
      02030490400

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-04-29
    Last Published 2019-04-29

Local Authority:

    Greenwich

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

27th February 2019 - During a routine inspection pdf icon

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at the Extended Access Clinic at Eltham Community Hospital on 13 and 14 February 2019 as part of our inspection programme. This was a first rated inspection for the service that was registered with CQC in September 2016. Our inspection included a visit to the service’s headquarters and also to its base location.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The provider routinely reviewed the effectiveness and appropriateness of the care provided.
  • Care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect. The service was acutely aware of the sensitivities around patient confidentiality, and this was taken seriously, with associated policies in place.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The provider had submitted a proposal to implement a direct line to enable patients to book appointments directly.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation. The service ran a leadership course to encourage staff development.
  • Multidisciplinary working was at the forefront of the model of care for the service. Collaborative working across the integrated service meant that patient outcomes had improved. The provider had on average fourteen internal and stakeholder meetings per month; all were attended by either one of the four directors or a member of the leadership team.
  • Feedback from patients was positive. There is a strong, visible person-centred culture. Staff are highly motivated and inspired to offer care that is kind and promotes people’s dignity.
  • Leaders have an inspiring shared purpose, and strive to deliver and motivate staff to succeed. There is strong collaboration, team-working and support across all functions and a common focus on improving the quality and sustainability of care and people’s experiences.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

 

 

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