As part of the inspection we conducted a random telephone survey of people who used the service. The people who spoke to us were complimentary about the service. They told us they were happy with the treatment and support they received. One person told us that their dentist was "very kind and understanding". Another person said "The dentist is very good at explaining their potential care and treatment they made everything sound clear".

Most of the people who used the service agreed that their treatment plans had been explained to them and “options were discussed”. All of the people we spoke to stated that they were listened to and treated with respect.

The staff demonstrated a good understanding about safeguarding children and vulnerable adults, however the service had not developed a set of policies and procedures for staff to follow in line with regulations.

The process for the decontamination and sterilisation followed by the practice was in line with the Department of Health requirements for decontamination in dental practices.

The service regularly request the people who used the service to provide feedback regarding the care they received when undergoing treatment at Fairoaks. We spoke to one person who used the service and they told us that the staff regularly ask for their feedback about their care and treatment and that they appeared to acted on it.