This inspection took place on 19 and 20 April 2017. Fairway View [service] is a residential care home which can provide accommodation and personal care for up to 41 people.

At the time of our inspection the service had 36 people living there. The service was provided over two floors. The service supported people living with dementia.

There was a manager in place who had applied to become the registered manager of the service and she was available during the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe and effective care from staff. Staff had a good understanding of the various types of harm people could experience and their roles and responsibilities in reporting any safeguarding concerns.

Care plans reflected people’s individual needs and personal wishes. People and their relatives were involved in the development of their care plans and these were reviewed regularly.

Staff were recruited safely and appropriate background checks were made prior to staff starting their employment. This ensured only people with the required skills and of suitable character were employed.

Records checked confirmed people received their medicines as prescribed. Staff were able to explain the process they follow when supporting people to safely take their medicines.

Regular training and supervision was provided to staff. Staff were able to identify further training needs at their annual appraisal.

People’s rights were protected under the Mental Capacity Act 2005. When people were not able to make decisions for the themselves, the provider had shown how their care and support was provided in their best interests.

People were supported to eat and drink sufficient amounts to meet their nutritional needs. External health professionals were involved in people’s care when required.

People were able to pursue their hobbies and interests through a range of activities run by the service and in the community.

People were treated with care and kindness. People's wellbeing was protected and all interactions observed between staff and people living at the service were respectful and friendly. People confirmed staff respected their privacy and dignity.

Regular feedback at meetings and through surveys was gathered from people, relatives and staff. The service sought views from external health and social care professionals. A complaints process was in place and complaints reviewed were responded to appropriately.

Everyone spoke highly of the new manager and the positive impact made since joining the service. The vision and values of the staff team were person centred and made sure people were at the centre of the service they received.