During our visit we spoke to three patients, the provider, one dentist working within the practice, a dental nurse and a reception member of staff.

Patients we spoke to were involved in their care and treatment options. Patients were happy with the care provided and thought the practice was clean and hygienic. One patient said, “The dentist puts me at ease and talks me through things. I had a bad experience at a different dentist some years ago and this dentist has helped a lot.” Another patient said, “I have used the other practice when I was in pain a while ago. They made the effort to make sure I was seen to."

We observed members of staff interacting with patients in a courteous, polite and efficient manner. We also observed the dentist who worked in the practice and saw that they provided choices about any treatments required.

We saw that the practice had implemented an infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients. One member of staff said, “It is a lovely close knit team. It is supportive and my boss is the best one I have ever had.”

We looked at information from surveys and other audits undertaken by the provider to assess the quality of the service. The results to patient surveys were generally positive and there were a number of audits undertaken by the practice to ensure an effective service was provided to patients.