People who used the service were involved in decisions relating to their care and treatment.

Records of care and treatment contained relevant detail, including x ray information and referral notes where appropriate. People were treated in a manner which promoted their oral and general health. All of the people with whom we spoke or whose views we obtained complimented the service they had received. One person said, “I am a very nervous patient but I completely trust my dentist here.” Another told us “They always keep me informed about my treatment.”

People were protected from abuse through the provision of suitable training to staff, the presence of clear policies and the ready availability of information to staff and people who used the service.

The premises were maintained in a clean and hygienic condition. The service maintained detailed policies and procedures related to cleanliness and infection control and there was evidence to show that the procedures were followed to minimise the risk of cross infection. Everyone we spoke with or whose opinion we sought told us the standard of cleanliness was excellent or very good.

The service provider had in place a clear procedure for dealing with complaints or adverse comments although no complaints had been received by the service.