This practice is rated as Good overall. (This was the first inspection for the provider).

The key questions at this inspection are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Family Medical Centre on 31 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The Patient Participation Group (PPG) and practice team worked together to make improvements for patients.
• There was a strong focus on continuous learning at all levels of the organisation. Practice leaders were positive about their work and focused on improvements.
• Team and practice meetings were scheduled on different days so attendance could be maximised.

The areas where the provider must make improvements are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

More detail can be found in the Requirement Notices section at the end of the report.

The areas where the provider should make improvements are:

• Continue to embed the system for patients to sign for controlled drug prescriptions.

• Take action to embed the new spirometry protocol.
• Monitor QOF exception reporting.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information