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Featherstone Road Health Centre, Southall.

Featherstone Road Health Centre in Southall is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 18th December 2018

Featherstone Road Health Centre is managed by Woodbridge Medical Centre who are also responsible for 1 other location

Contact Details:

    Address:
      Featherstone Road Health Centre
      Hartington Road
      Southall
      UB2 5BQ
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-12-18
    Last Published 2018-12-18

Local Authority:

    Ealing

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

13th November 2019 - During a routine inspection pdf icon

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Featherstone Road Health Centre on 13 November 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Take action to ensure prescriptions (pads and computer prescription paper) are stored securely and monitored.
  • Continue to monitor and explore ways to increase patient satisfaction and uptake of childhood immunisations.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

 

 

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