People we spoke with said they were very happy and satisfied with the service provided by the surgery. They said they always found the surgery to be clean whenever they visited and that the staff were very helpful and friendly. One person we spoke with said that they had been with the surgery for about eighteen years and the whole family attended for treatment. We were told that dentist was very good and had referred a family member to the hospital very promptly. People told us that they could always access appointments when needed and received reminders for their check-up appointments. People told us that they were given appropriate information regarding their oral hygiene and their treatment was always explained fully. We saw that there was adequate information available in the waiting area regarding the cost of private and NHS dental treatment and people told us where applicable the cost of treatment was discussed with them.

We found that there were suitable procedures for planning and delivery of care and there was information available regarding the cost of both NHS and private dental treatment within the waiting areas. There was appropriate guidance for staff on cleanliness and infection control and these procedures were followed. There were effective systems in place to ensure that the quality of care was maintained and recorded appropriately. Patient and staff records were stored securely in a locked office. Complaints were logged and responded to promptly.

People experienced care in a clean and hygienic environment.

People told us they particularly liked the friendliness of the dental practice.

People told us “I travel out of my way to come here” and that they had been using the service for many years.

A person described the care they had received as “fantastic”.