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Field Farm House Residential Home, Hereford.

Field Farm House Residential Home in Hereford is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, dementia, mental health conditions and physical disabilities. The last inspection date here was 18th February 2020

Field Farm House Residential Home is managed by Advent Estates Limited who are also responsible for 1 other location

Contact Details:

    Address:
      Field Farm House Residential Home
      Hampton Bishop
      Hereford
      HR1 4JP
      United Kingdom
    Telephone:
      01432273064
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-02-18
    Last Published 2016-12-06

Local Authority:

    Herefordshire, County of

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th October 2016 - During a routine inspection pdf icon

This inspection was carried out on 12 October 2016 and was unannounced.

Field Farm House provides accommodation and personal care for up to 65 people. At the time of our inspection there were 60 people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated regulations about how the service is run.

People were kept safe by staff that knew how to recognise and report any concerns about people's safety. Staff understood people's needs and about risks and how to keep people safe. There were enough staff on duty to make sure that people got the right support at the right time. The provider completed checks to ensure staff were suitable and safe to work at the home.

People were positive about the support and care that they received. People were treated with dignity and respect and staff were kind and caring in their approach with people. People's care and support was centred on their individual needs.

People had their health needs responded to effectively. People were supported to access doctors and other health professionals when required. People were supported to have their medicines when needed. Medicines were stored and administered appropriately.

People were asked and gave staff permission before any care or support was given. Time was taken to make sure that people could make choices and decisions about the care and support they received.

People were supported by staff that had the skills and knowledge to understand and meet their health needs. Staff had access to on-going training and support to meet people's specific health and wellbeing needs. Staff felt that they were able to contact the registered manager at any time if they needed support or guidance.

People and their relatives found the staff and management approachable and willing to listen to their views and opinions. People knew how to complain and who to complain to.

Audits and checks were completed regularly to ensure that good standards were maintained. There were established links with organisations relevant to the care and support provided.

17th April 2014 - During a routine inspection pdf icon

We considered our inspection findings to answer the questions we always ask;

• Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well-led?

This is a summary of what we found.

Is the service safe?

Both the people who lived in the home and their relatives were pleased with the care provided and felt that their views were respected and listened to. The staff worked in a safe and hygienic way and used appropriate protective clothing. There were enough staff to meet the needs of the people living in the home and a member of the management team was available on call in case of emergencies.

Staff personnel records contained all of the information required by the Health and Social Care Act. This meant the provider demonstrated that staff employed to work at the home were suitable and had the skills and experience needed to support the people who lived in the home.One person said: "They (staff) do anything for you."

The registered manager and the staff we spoke with understood the importance of safeguarding vulnerable adults, could identify potential abuse and knew how to report any incidents of abuse. One relative said: "It is safe. They are brilliant.They all know her."

Is the service effective?

People told us that they were happy with the care that had been delivered and their care records were up to date and signed by them or their relative. One relative said: “They are brilliant. They all know her.”

Care records confirmed people’s preferences, interests, needs had been recorded and care and support had been provided in accordance with people’s wishes. One relative said: “I am completely satisfied.”

We heard that information was shared effectively between staff. A variety of ways were used to share information including handovers, daily records, and monthly reviews of care plans.

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. One person said: “I couldn’t fault them.” Another person said: “There’s good interaction with staff.”

Is the service responsive?

People’s needs had been assessed before they were admitted to the home. People's needs were carefully described so that care workers knew exactly what tasks to undertake to support them. Any change in people's care needs was reported to the registered manager or the deputy manager and they briefed senior care staff. One relative said “They have got a lovely way of doing things.”

Suggestions made by people living in the home who attended meetings with the deputy manager were regularly taken up and trips arranged to the places suggested.

Is the service well-led?

Staff had a good understanding of the culture of the home and quality assurance processes were in place. People told us they had received customer satisfaction surveys and we saw they contained many positive comments. For example: “The day to day care is excellent and staff are very attentive and friendly.” The deputy manager met with people who lived in the home to seek suggestions for any improvements required. Staff told us they were clear about their roles and responsibilities and said they were well supported both professionally and personally.

24th June 2013 - During a routine inspection pdf icon

People told us that they were happy at the home. They described the staff as, "super fabulous" and "fantastic, so kind, can’t fault them, they are all great". We saw that staff were kind and gentle in the way that they supported people. People appeared well cared for, and were wearing appropriate clean clothing and supportive footwear.

The home had a friendly and welcoming atmosphere, and people told us that the staff were approachable and helpful. Relatives said that they were made to feel welcome at any time.

There was a varied range of activities for people to get involved in, if they chose to do so. There was a strong emphasis on the importance of people being supported to make their own decisions. Staff knew people's individual likes and dislikes.

People told us that they would feel comfortable about raising any concerns with senior staff. They were confident that they would be listened to and that action would be taken.

22nd August 2012 - During an inspection to make sure that the improvements required had been made pdf icon

We visited the home to check that necessary improvements had been made, following an inspection on 17 April 2012. At this visit, we checked the home’s records for the management of medicines and we spoke with staff about the home’s systems for assessing and monitoring the quality of the service. We did not speak with people living at the home at this visit.

We found that the home had made the necessary improvements. Medication was managed safely and the home had an effective system in place for identifying and managing any risks. There was an effective system for monitoring the quality of the service.

17th April 2012 - During a routine inspection pdf icon

We spent time at the home in one of the lounges, observing how staff supported people and talking to people about life at Field Farm House. We spoke with three people living at the home who were able to tell us about life at the home, and we also looked at care records. We saw the results of some recent satisfaction surveys, which had been completed by people living at the home and their relatives.

People told us that the staff were caring and friendly, and said “they’re very kind” and “they do all they can to make it nice for us”. We saw that staff were making sure that people’s privacy, dignity and independence were respected.

People told us that they were happy at the home and that they received care which met their needs. The home had a busy and friendly atmosphere, and people told us that there was plenty to do to keep them occupied.

People were not always protected against the risks associated with medicines, because the home’s systems for ensuring that medicines were managed safely were not fully effective.

Records showed that staff received a wide range of training. There were records in staff files to show that senior staff were regularly meeting with care staff to discuss their work.

We saw that people living at the home and their relatives were given plenty of opportunities to comment on the quality of the service. The provider did not have a fully effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

7th February 2012 - During an inspection in response to concerns pdf icon

We spoke with people who lived at Field Farm House, and they told us that they were happy at the home and that the staff looked after them well. Everyone we spoke with had positive things to say about the staff, such as “the staff are very good, they are caring people and take an interest in us” and “they are so kind and patient”.

We watched staff providing support for people, and saw that this was done in a kind and caring manner. There was a calm and friendly atmosphere at the home, and it was obvious that staff knew the people who lived there well and had good relationships with them.

People told us that they felt safe at the home. One person told us “this is my room, my home away from home” and another said “I like it here, sometimes I get bored, but it’s not very often. There are lots of staff and always lots going on”.

 

 

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