We inspected Filey Care and Support Ltd on 9 and 12 October 2017. The inspection was announced. We gave the provider 48 hours’ notice of this inspection to ensure that the registered manager would be available to support us with this process.

Filey Care and Support Ltd provide personal care and support to people living in their own home as part of a supported living scheme. The service works with people with mild to moderate learning disabilities. At the time of the inspection there were two people using the service.

This inspection was the first inspection of the service since it was registered with the Care Quality Commission (CQC) on 15 March 2016.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

One person and relatives we spoke with told us that they were happy with the care and support that they or their relative received. We observed positive interactions between people and staff which promoted person centred care, choice, respect and dignity. Care staff were clearly aware of the needs of the people they supported and how these were to be met.

A number of policies and procedures were available and accessible which related to keeping people safe which included safeguarding people from abuse. Care staff understood the key principles of safeguarding people and the actions they would take if people were subject to or at the risk of harm.

Risk assessments had been completed, which identified and assessed people’s individual risks and provided guidance and direction to staff on how to mitigate or reduce risk in order to keep people safe.

Robust recruitment processes had been followed in order to ensure that staff employed to work with vulnerable people were safe to do so.

Medicines were managed, recorded and administered safely. Appropriate arrangements were in place which ensured that people received their medicines safely and on time.

All staff had received training on the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and staff understood what to do if they had concerns with regards to people's mental capacity. Care staff were able to demonstrate the ways in which they obtained consent from people. They understood the need to respect a person’s choice and decision where they had the capacity to do so.

Care staff confirmed that they had received a comprehensive induction followed by training in specific areas related to their role. Records confirmed that the provider had equipped staff with the skills and knowledge required to deliver good effective care. However, not all staff had been provided with moving and handling training. The provider confirmed that this would be addressed immediately after the inspection.

Care staff told us and records confirmed that they received regular support through supervision. Care staff were yet to receive an annual appraisal as none of them had fully completed a year of employment. Care staff told us that they felt well supported by the registered manager.

Each person had a current care plan in place which contained information about the person and the care and support that they required. These were reviewed every six months or sooner where required. Care plans were person centred and gave care staff pertinent information about the person and how they wished to be supported. However, there was little information available about the person’s background, life history, likes and dislikes. The registered manager and care staff that we spoke to demonstrated that they knew people really well but some important facts had not been recorded within the care plan which would give newly recruited care staff the information they needed t