People we spoke with told us that they had received a detailed examination, followed by advice and information about their oral health and any treatments they needed. People said they felt informed and could ask questions so that they could make an informed decision. This helped people to feel involved in their treatments. Eight people we spoke with said they were happy with the care and treatment they had received. One person said “I get personal care and treatment. There is no pressure on time whatsoever.”

We saw that the dental practice was clean and tidy. One person said “I selected this practice because I liked what I saw. There is good hygiene in place.” Another person said “The surgery is always spotless every time we come for our appointments.” We saw that there were appropriate decontamination systems, policies and procedures in place to help to protect people’s health and wellbeing.

During our visit we saw there were enough skilled and experienced staff to meet people’s needs. This was confirmed by people we spoke with. One person said “There are enough staff. They are trained and know what they are doing.” The staff we spoke with confirmed that training occurred to keep their skills up to date.

People we spoke with had no complaints to raise about any aspect of the service they received. There were systems in place to deal with any complaints that arose. A person we spoke with said “I would raise a complaint, but I have never had a complaint.”