We carried out an announced comprehensive inspection on 21 October 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Finn Dental Specialist are located in Beckenham in the London Borough of Bromley. The practice occupies a house and consists of two treatment rooms, waiting and reception area and patient toilet facilities situated on the ground floor.

The practice provides private dental treatment to children and adults. The practice offers a range of specialist dental treatments as well as routine examinations, treatments, veneers, crowns and bridges, implants and oral hygiene. The practice is open Monday 9am-8pm, Tuesday – Friday 8.30am - 5.30pm and alternate Saturdays 9am - 1pm

The staff structure consists of a principal dentist, four associate specialist dentist, four dental nurses, two hygienists and two practice administrators.

The principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.

We received 24 CQC comment cards completed by patients and spoke with three patients during our inspection visit. Patients we spoke with, and those who completed comment cards, were positive about the care they received from the practice. They were complimentary about the friendly and caring attitude of the staff.

We were unable to speak to people using the service on the follow up visit as patients were not available at the time of our visit.

People told us that they were very happy with the care and that all the staff were professional and polite.

We were told by one patient that all members of their family had been coming to the practice for a number of years and that they all felt the care was of a high standard.

We were told by one patient that a full explanation of the treatment required had been provided.