Flamelily Independent Living, 3 Winchester Street, Andover.Flamelily Independent Living in 3 Winchester Street, Andover is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 2nd April 2020 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
13th November 2018 - During a routine inspection
What life is like for people using this service: There were no clear auditing systems meaning that the registered manager did not have full oversight of the service. Errors and omissions in records had not been followed up and pre-employment checks were not always completed correctly. Most staff had been trained and checked for competence in administering medicines. Staff completed induction training courses however we received negative feedback from staff about the online training system. The service was developing at a steady rate, taking on new care packages only when there were sufficient staff to do so. However, the registered manager and care coordinator had to step in to cover care calls if staff were unwell as there were not enough care staff to cover absences. Some care plans were not person-centred and lacked detail that would enable staff to complete care tasks as people preferred. People were happy with the care they received and had forged positive relationships with their care staff. Consents were sought by the provider and staff before care was delivered and people and their relatives told us they received respectful care that maintained their dignity. We received positive feedback from people and staff members about the registered manager and care coordinator. More information in the detailed findings below. The service met the characteristics of good in most areas. Rating at last inspection: This is the first inspection of Flamelily Independent Living since they registered with the Care Quality Commission to provide services in November 2017. About the service: Flamelily Independent Living is a domiciliary care agency that provides personal care to people living in their own homes in the community. When we inspected they were providing the regulated activity, personal care, to 17 people. Why we inspected: This was a scheduled inspection to assess the quality of the service during their first year operating. Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service.
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