When we inspected Florence Nightingale Dental Surgery on 28 November 2013 we found people were provided with information about their treatment and were asked for their consent. Where children were receiving treatment the provider sought consent from their parents.

People’s needs were assessed prior to treatment being offered which included assessment of a person's general health as well as their dental needs. Treatment plans were developed with the person to reflect their individual needs and were reviewed at each visit. One person who used the service told us, “I am happy with my dentist, I know what to expect when I come and I feel fully involved in what I have done.”

The practice operated a decontamination process that was in accordance with Department of Health instructions on decontamination. One person who used the service told us, “It’s clean, bright and well organised, I wouldn’t come back if I didn’t think it was well cleaned.”

Staff received appropriate training relevant to their role and maintained their professional registration through continuing professional development. Staff we spoke with told us they felt supported by the provider to perform their role.

The provider regularly assessed and monitored the quality of service by carrying out a range of audits. These included infection control and medical record audits. The provider also sought the views of people who used the service in relation to the quality of care they received.