It was not possible to gain the direct views of people who use the service on this occasion as the assessment was conducted remotely. However a range of information was obtained that demonstrated how the provider ensures people who use services are involved in decisions about services and how their views are obtained. Submissions from the Sheffield LiNK (local involvement network) demonstrated how the provider has worked with and involved LiNK participants in influencing the city wide strategy for improving mental health services in Sheffield. For example, the LiNK participants work on recovery wards had been fed back to managers and staff, leading to changes in care in respect of service users' sexuality, spirituality and problems with social interaction. The LiNK has been involved in the quality reporting process with the provider and stated “we are pleased with how we have been engaged in this and we will possibly be doing some joint enter and view visits.” The provider included some views of people who use services who had fed back comments as part of its last complainants survey, for example, one comment stated, “I like the face to face contact. I felt they understood our concerns and did their best to address them”.

The team governance report obtained for Forest Close explained a large range of ways people who use services are involved and views obtained, for example, a relative support group held at Forest Close noted that those who attended the group say they have found it to be a useful forum for gaining information about mental health service provision and a "useful space to share personal experiences of being a carer for a person with mental health problems and seek mutual support".