About the service:

• Forest View Care Home provides accommodation and support with personal care for up to 24 people who have dementia care needs.

• At the time of the inspection it was providing a service to 22 people.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People felt safe and were happy living at Forest View Care Home. They told us staff were kind, caring and treated them with respect. People told us staff responded promptly if they needed support. People's health care needs were well managed. Medicines were managed safely.

• People's risks were assessed and strategies put in place to mitigate the risks.

• People's likes, preferences and dislikes were assessed and care provided met people's desired expectations.

• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.

• People and their relatives were involved in the care planning process and review of their care.

• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

• The home was clean and well maintained.

• Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by a registered manager who worked alongside them on a daily basis providing direction and guidance.

• People enjoyed activities that were offered.

• People, relatives and staff praised the management of the home and spoke highly of the registered manager who they said was approachable and always available. Audits and checks were carried out and used to drive continuous improvements to the service people received.

Rating at last inspection:

• The service was registered by CQC with a new provider on 4 May 2018. This was the first inspection visit to the service under the new provider.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

• We made a recommendation in our inspection report, which we will follow up at our next inspection.