We spoke with four people who use the service. People we spoke with told us they were happy with the practice. They told us they were treated with respect, had treatment choices explained to them, and staff acted in a way which put them at ease. One person told us, “they are very good and I cannot fault them.” Others told us, “I am very satisfied with the dentists.” and “they explained things in a friendly way but gave me all of the options.”

We viewed eight patient records and found people's oral health was comprehensively assessed. For example, the dentist had checked for decay, soft tissue problems, and the condition of people's gums, jaw and face and recorded a map of the mouth.

We toured the practice and found it to be clean and tidy. The practice had effective systems in place to reduce the risk and spread of infection. We spoke with staff regarding the cleaning of used instruments and found procedures to be in line with guidelines from the Department of Health.

People we spoke with were happy with the care provided to them and none had made a complaint. One person told us, "I have been coming to this dentist for over 13 years. I have no complaints and would not go anywhere else".

Staff working at the practice said they felt supported by management and colleagues. Staff were given opportunities to take appropriate training.