Fountain St Dental Practice, Ulverston.Fountain St Dental Practice in Ulverston is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th January 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
3rd November 2016 - During a routine inspection
We carried out an announced comprehensive inspection on 3 November 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Fountain Street Dental Practice is owned by Mr Christian Turner and is situated in the town centre of Ulverston Cumbria. The practice has six surgeries, a decontamination room, a reception area and two waiting areas. The reception area and two surgeries are on the ground floor of the premises. The remaining four surgeries and the patient toilet are situated on the first floor and there is a waiting area for patients. Access to the practice is restricted at the front by a number of steps. People needing easy access can enter through a door at the side of the building which has ramp access. The building is a listed building so the provider is unable to make changes to the access to the building. The practice moved to the premises in 2009 with Mr Turner taking over sole responsibility in the last three years. The practices has benefitted from an internal redesign and redecoration in 2014.
Mr Turner is the principal dentist who is supported by four associate dentists, two part time dental hygiene therapists, 12 qualified dental nurses, a receptionist and a group practice manager. There is also a designated decontamination technician working in the practice.
The opening hours are Monday, Wednesday Thursday and Friday from 9.00am to 5.30pm. On a Tuesday the practices opens at 10.00am until 6.30 pm. The reception remains open throughout the day.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
During the inspection we reviewed 28 completed CQC comment cards. The patients were positive about the care and treatment they received at the practice. Comments included staff were friendly, polite and caring. They also commented that treatments were explained clearly, they were listened to and options about treatment were offered.
Our key findings were:
We identified the practice did the following which had a positive impact on patient experience and health outcomes.
The practice assisted in the pilot for the Cumbria referral pathway for endodontics. Endodontist are dentists who specialize in restoring teeth through different procedures which involve treating the pulp (nerve) and roots of teeth. The pilot referral network is for complex endodontic cases for general practitioners and secondary care to refer complex endodontic cases including trauma. The collated data includes the type of referral, the referring practice and practitioner, and the treatment outcome (quality). The data reflects not only the quality of care and treatment provided for those patients, but the types of referrals and subsequently any learning needs identified for the referring dentists
We believe this to be notable practice worth sharing as it demonstrates involvement with other organisations in planning services and making sure people’s needs are met.
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