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Care Services

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Francis Lodge Care Agency, Harrow.

Francis Lodge Care Agency in Harrow is a Homecare agencies specialising in the provision of services relating to personal care and services for everyone. The last inspection date here was 17th August 2018

Francis Lodge Care Agency is managed by Ms Monica Maxwell who are also responsible for 1 other location

Contact Details:

    Address:
      Francis Lodge Care Agency
      138 Uxbridge Road
      Harrow
      HA3 6TY
      United Kingdom
    Telephone:
      02084207320

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-08-17
    Last Published 2018-08-17

Local Authority:

    Harrow

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

3rd July 2018 - During a routine inspection pdf icon

We carried out an announced inspection of Francis Lodge Care Agency on 3 July 2018. We gave the provider two working days’ notice of the inspection because the service provides care to people in their own homes and we wanted to make sure that the provider was available on the day of the inspection.

This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community. At the time of the inspection of Francis Lodge Care Agency it was providing two older people with personal care. Cleaning and other tasks were also carried out by the service.

The previous inspection of the service took place 26 July 2016. Following that inspection the service was not awarded a rating because at that time there was only one person using the service. As there was only one person using the service we did not have enough evidence to enable us to rate the quality of the service overall and for each of the five key questions, to assess whether the service was; safe, effective, caring, responsive and well-led. There were no breaches of legal requirements at the last inspection.

This service does not require a registered manager as the regulated activity personal care is carried on by an individual who is registered with us in their own name. The individual Ms Monica Maxwell is in charge of day to day activity carried out by the service.

At the time of the inspection the provider carried out most of the personal care, with support from one care worker. Staff had the skills, knowledge and experience needed to care for people. Staff received the support they needed to carry out their role and responsibilities. A member of staff told us the training was useful and informative.

A person using the service and a person’s relative informed us that they were happy with the care and the other services they received. People received consistency of care from staff that they knew. People told us that staff were polite and respectful.

People had been visited by the provider before their support began who carried out an assessment of their needs. People received personalised care and the service was responsive to their needs. People were consulted about how they would like to receive their care and their preferences were supported. People’s care plans were up to date and included information staff needed about how best to support them.

People and where applicable their relatives and representatives were fully involved in making decisions about people’s care. The provider worked with healthcare and social care professionals, and people’s relatives and advocates to provide people with the care and support that they needed.

A person using the service told us that they felt safe when receiving care from the service and they liked the staff who treated them well. Procedures were in place to protect people and keep them safe. Staff knew how to identify abuse and understood their responsibilities in relation to safeguarding people and reporting concerns.

Risks to people’s and staff safety were identified and guidance was in place to manage and minimise risks of people being harmed and protect them.

The provider carried out appropriate checks so only staff who were suitable to work with people using the service were employed by the service.

People told us that staff were polite and respectful. Staff knew people well, listened to them, respected the choices they made and supported their independence.

People’s dietary needs were understood and supported by the service. People received the assistance and support that they needed and wanted to make sure their nutritional needs were met.

People and their relatives had the opportunity to feedback their views of the service and knew how to make a complaint.

There were systems in place to carry out checks, monitor the service and to make improvements when needed.

Arrangements were in place to make sure medicines were managed and administered safely so people rece

26th July 2016 - During a routine inspection pdf icon

We undertook an announced inspection of Francis Lodge Care Agency on the 26th July 2016. The service is registered to provide personal care in people’s home.

The service was registered on 1 October 2010. This was the first inspection as it has been dormant up until now. We will not be able to award a rating because, the service had only one person at the time of our inspection, which meant we did not have enough evidence to enable us to form a judgement about the quality of the service for each of the five key questions and rate the service. The registered manager informed us that they had plans for the service to expand and were actively advertising. They were also in the process of recruiting more staff.

The service has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission [CQC] to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of this inspection, the staffing of the service comprised of the registered manager and one care worker.

A relative told us that they were satisfied with the care and services provided for their family member. There was a safeguarding adult’s policy and suitable arrangements for safeguarding people from abuse. Staff knew how to recognise and report any concerns or allegations of abuse.

Risk assessments had been carried out and care workers were aware of potential risks to people and how to protect people from harm.

Care workers spoke positively about their experiences working for the service and said that they received support from the registered manager.

Care plans were person centred which ensured people received personalised care according to their specific needs.

The service had a complaints procedure in place.

Systems were in place to monitor and improve the quality of the service. We found the service had obtained feedback about the quality of the service people received through a satisfaction survey. Records showed positive feedback had been received.

 

 

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