We carried out an announced comprehensive inspection on 8 November 2017 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our inspection team was led by a CQC lead inspector who was supported by a practice nurse specialist adviser.

The French Cosmetic Medical Company provides private non-invasive cosmetic treatments including but not exclusive to Botox and fillers to the public.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. We received 45 comment cards which were all positive about the standard of care received. Many comments included excellent care and friendly helpful staff members.

Our key findings were:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. There was also a system in place to assist learning from incidents.

• The service routinely reviewed the effectiveness and appropriateness of the care it provided by carrying out audits into the procedures they carried out. Care and treatment was delivered according to evidence based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found it easy to use the appointment system and were able to get appointments at a time suitable to them.

• The service carried out an annual patient survey to obtain patient satisfaction with services received.

We spoke with five people who used the service and they were all happy with the care and treatment at the clinic. One person said "They are fabulous, really caring" and that they "felt totally safe in their hands". Another person said "the doctor listens, hears then advises" and that "the doctor does not perform any unnecessary work". People understood the care and treatment choices available to them.

We found there was an effective complaints procedure in place and people told us "the doctor's door is always open to address any worries or concerns" and reported that the clinic manager was "always at the end of the telephone". All of the people spoken with knew how and whom to approach if they needed to voice a concern or a complaint.

We found that people's individual needs and requirements were met in relation to their treatment and overall care and they were treated with respect and dignity. There were systems in place to monitor the quality of the service which included infection prevention and control. We found that people were cared for in a clean, hygienic environment.

We were not able to speak to patients because none were available during our visit. We gathered evidence of patient experiences of the service by reviewing their feedback that was collected by the provider. We found that the majority of patients were satisfied with the quality of the service provided.