Furnace Green Surgery in Furnace Green, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th December 2016
Furnace Green Surgery is managed by Furnace Green Surgery.
Contact Details:
Address:
Furnace Green Surgery 50 The Glade Furnace Green Crawley RH10 6JN United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of this practice on 5 January 2016. Breaches of legal requirements were found in relation to safety and for being well-led. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements. We undertook this focused inspection on 13 September 2016 to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements.
Our previous report highlighted the following areas where the practice must improve:
Ensure there are clear and formal arrangements in place for the management of infection control and for the assessment, monitoring and minimising of associated risks.
Ensure clinical waste is disposed of safely and securely in order to minimise the risks to staff, patients and visitors to the practice.
Clearly define and embed practice specific policies, processes and practices to ensure patients are safeguarded from abuse.
Improve policies and procedures to ensure the security and tracking of blank prescriptions at all times.
Formally document all practice specific policies and procedures and ensure these are made available to all staff.
Our previous report also highlighted the following areas where the practice should improve:
Seek to improve communications with external agencies.
Ensure information sharing from senior meetings with staff at all levels.
Provide arrangements for all staff to attend formal meetings and clinical supervision.
Improve processes to engage with the patient reference group in order to gather feedback and involve patients in the delivery of the service.
Display information that translation services are available to patients who do not have English as a first language, and ensure all staff are aware of these services.
At this inspection we found that all of the requirements had been met. Our key findings across the areas we inspected for this focused inspection were as follows:-
The practice had appointed a new infection control lead. Audits were undertaken and action plans were completed to address the issues that were identified. All staff had received infection control training appropriate to their roles including general infection control, hand washing and handling of samples.
The practice had reviewed their clinical waste disposal arrangements and had arranged an external waste disposal audit to ensure safe and secure disposal methods.
The practice had re-organised, updated and improved the accessibility of policies and procedures. They had appropriate practice specific policies in place that were not present at our last inspection. This included that up to date policies were in place which clearly provided the lead GPs for safeguarding. Staff had been trained to a level appropriate to their role.
There was a system to ensure the security of printer prescriptions when not in use. They had reviewed and put in place a new process to monitor the use of blank prescription sheets.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Furnace Green Surgery on 5 January 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Some risks to patients were assessed and well managed. However, systems and processes to address risks were not implemented well enough to ensure patients and staff were kept safe.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Patients’ needs were assessed and individualised care was planned and delivered following best practice guidance.
Information about services and how to complain was available and easy to understand.
The practice had a number of policies and procedures to govern activity, but some were unavailable or did not formally exist at the time of our inspection.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
They offered a number of enhanced services to meet the needs of their patients. This included clinics for diabetes and asthma, a dementia identification service and an anti-coagulation clinic.
There was a strong focus on continuous learning and improvement at all levels within the practice.
A number of meetings were held at the practice, however these were not attended by all staff.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the provider must make improvements are:
Ensure there are clear and formal arrangements in place for the management of infection control and for the assessment, monitoring and minimising of associated risks.
Ensure clinical waste is disposed of safely and securely in order to minimise the risks to staff, patients and visitors to the practice.
Clearly define and embed practice specific policies, processes and practices to ensure patients are safeguarded from abuse.
Formally document all practice specific policies and procedures and ensure these are made available to all staff. Improve policies and procedures to ensure the security and tracking of blank prescriptions at all times.
The areas where the provider should make improvements are:
Seek to improve communications with external agencies.
Ensure information sharing from senior meetings with staff at all levels.
Provide arrangements for all staff to attend formal meetings.
Improve processes to engage with the patient reference group in order to gather feedback and involve patients in the delivery of the service.
Display information that translation services are available to patients who do not have English as a first language, and ensure all staff are aware of these services.
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