At the time of the inspection the registered manager was unavailable. We were able to speak to three administration staff and one sonographer about the service. A sonographer is the term used for a specialised healthcare worker who performs a scan or ultrasound. We also spoke with three people using the service to gain their views.

The service website contained information required for people to make an informed choice about which service they required, however it did not contain information about any potential risks of having an ultra sound scan.

People were asked for their consent before being scanned and signed a form which explained the terms and conditions of the service.

We observed staff talking to people in a friendly; professional way. People spoken with told us they felt staff showed them respect.

The building was on the ground floor and was able to accommodate people who use wheelchairs. The premises were well maintained. There was a large private room in which the ultrasound took place which could accommodate family members. We observed sonographers’ training certificates were on display.

The service did not have clear systems in place to obtain people's feedback. We noted there was no complaints procedure in place. People were not provided with information about how to complain about the service.

We reviewed six staff recruitment records and found these did not contain the relevant information required in line with the regulation.