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Care Services

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Future Carehomes Limited, 5 Warner House, Harrovian Business Village, Bessborough Road, Harrow.

Future Carehomes Limited in 5 Warner House, Harrovian Business Village, Bessborough Road, Harrow is a Homecare agencies and Supported living specialising in the provision of services relating to caring for adults under 65 yrs, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 4th December 2019

Future Carehomes Limited is managed by Future Carehomes Limited.

Contact Details:

    Address:
      Future Carehomes Limited
      Ground Floor
      5 Warner House
      Harrovian Business Village
      Bessborough Road
      Harrow
      HA1 3EX
      United Kingdom
    Telephone:
      02088064841

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-12-04
    Last Published 2017-08-01

Local Authority:

    Harrow

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

26th May 2017 - During a routine inspection pdf icon

Future Carehomes Limited is a domiciliary care agency that provides personal care for eight people with learning disabilities. At the time of this inspection they were supporting six people.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People who used the service were protected from the risk of harm and abuse. There were policies in place in relation to safeguarding and whistleblowing procedures. Care workers understood these policies.

People's risks had been assessed and there were plans in place to reduce risks.

New employees were checked before they could work with people. There were enough care workers to support people. People told us that care workers turned up on time to provide care.

People received their medicines safely. There were policies and procedures in place. Care workers administering medicines had been trained to do so.

Care workers completed an induction to ensure they were aware of their roles and duties. They were provided with regular supervisions. Appraisals were undertaken annually to assess and monitor their performance.

People told us they were treated with respect and dignity. They said they were always given a choice and care workers respected their decision.

The service was responsive to people’s needs. People's support needs were assessed prior to receiving support from the service. The care plans from these assessments covered all aspects of their needs.

People and their relatives told us they thought the service was well managed. There were suitable arrangements in place to monitor the quality of the service.

The service had a Mental Capacity Act 2005 (MCA) policy to ensure care workers were provided with relevant information to uphold people's rights.

Further information is in the detailed findings below.

22nd July 2014 - During a routine inspection pdf icon

We carried out this unannounced inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014. This was an unannounced inspection.

Future Carehomes Limited is a supported living care service that provides personal care to eight people with learning disabilities in their own homes.

The service was last inspected by the Care Quality Commission (CQC) in July 2013 and found to be meeting the regulations inspected.

The service had a registered manager in place. A registered manager is a person who has registered with the CQC to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People received support that met their needs. The service had systems to ensure people were protected from risks associated with their support. Care was planned and delivered in ways that enhanced people’s safety and welfare according to their needs and preferences.

Staff we spoke with understood the need to protect people’s privacy and dignity. People told us staff knocked on their doors before they could enter their homes.

Checks were completed to ensure staff were suitable to work with adults in need of support before they started work with the service. Other appropriate checks had also been undertaken before staff commenced work with the service.

People were encouraged to maintain their independence. Where appropriate staff prompted people to undertake certain tasks rather than doing it for them. Staff supported people to attend health and medical appointments, and ensured that people received the medical care they needed.

Staff received support to fulfil their roles from the registered manager and the care coordinator. All staff had development plans which identified skills and resources needed to support them to achieve their career goals within the service. There were systems in place to monitor the safety and quality of the service provided.

29th July 2013 - During an inspection in response to concerns pdf icon

We spoke with people who used the service and two members of staff including the manager. All the people we spoke with told us they were able to make decisions regarding their care. They told us they were able to decide the amount of care they received and when they required it. The provider made appropriate arrangements to ensure that care was consented to.

People we spoke with told us they were happy with the care they received. Comments included "(The care) is all ok, all fine", and "Couldn't be improved." The provider had appropriate arrangements for medical emergencies and staff were aware of how to provide safe care. However the care plans did not have sufficient detail to ensure the needs of people were met when care was delivered.

All the people we spoke with had no concerns regarding the service and were aware what to do if they had a problem. They also said they had confidence in the provider to solve any issue. There was evidence that the provider followed best practice regarding safeguarding vulnerable adults from abuse.

Staff were appropriately trained, checked and developed to ensure they provided care that was safe.

We were told by people who used the service that they were aware of how to complain about the service but told us they had not been involved in the monitoring of their care. However, we saw evidence that the provider undertook various checks of the care provided to ensure it was safe and met peoples' needs.

 

 

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