During our inspection we spoke with two people who were attending the centre for treatment. One person said “Fantastic. Staff are so wonderful.” Another person said “I cannot fault them. It has been a pleasant experience in the circumstances.”

We found that people had consented and been involved in decisions about their treatment. The electronic treatment records showed effective, safe and appropriate personalised treatment and care to people through coordinated assessment, planning and delivery carried out by a multi disciplinary team. One person said they felt they had “received the personal touch.”

The centre was clean and tidy and regularly monitored to prevent and control infections. All staff had received up to date infection control training.

We found that training available and provided by the provider. Staff were supported to enable them to meet the needs of people who received treatment at the centre.

Information about how people could raise concerns was accessible to people in the clinic. Staff told us they were aware of the complaints policy and procedures.

We spoke with one person who was attending the unit for treatment and looked at the feedback the unit had received over the past year.

The person we spoke with told us that it was an “absolute pleasure” to attend the unit. They told us that they were always seen on time, parking was good and the service “fabulous”. Staff were always friendly and welcomed them on arrival putting them at ease. They were given as much information as they wanted about the procedure and said that the staff had “taken all my stress away”.

This positive feedback was repeated in the patient surveys. With comments such as “The staff have all been very calm, warm, caring and efficient, they have helped make my treatment very relaxing”.