We spoke with four people who used the service and they all said they were happy with the care and treatment they had received at the dental practice.

We received the following comments:

“The dentist is very good and always spends time explaining everything to me.”

“I’ve had major problems with my teeth and throughout my treatment the dentist has always talked to me about the different options.”

“Communication is very good.”

“After a lot of discussion I opted for one course of treatment; the dentist was brilliant and gave me plenty of time to think about what I wanted to do.”

“The staff are very polite. Reception are welcoming when you arrive and everyone is friendly. I’ve never had an unpleasant experience.”

“I have every confidence in the dentist and am happy with the work that’s been done.”

“Me and the children go and there has never been a problem. The dentist goes through caring for your teeth and the kids take notice.”

“I’ve been very satisfied. The staff are really, really good; the service has been brilliant.”

Patient surveys showed there was a high level of satisfaction with the practice.

We spoke with five staff which included dental nurses, a dentist and the practice manager. They told us people received good care and treatment, and their needs were appropriately met. Staff told us people were involved in the planning of their treatment and good systems were in place to make sure people’s privacy, dignity, and confidentially were maintained.